At NethSolution, we aim to provide quality products and reliable service. Please review our return and refund policy below.
1. Eligibility for Returns
You may request a return if:
✅ The item is damaged or defective ✅ The wrong item was delivered ✅ The product differs significantly from the description
Requests must be made within 3 days of delivery.
2. Non-Returnable Items
Returns are not accepted for:
❌ Used or damaged items caused by the customer ❌ Items without original packaging ❌ Clearance or special offer items ❌ Electrical items damaged due to improper use
3. Return Process
To request a return:
Contact us via phone or email.
Provide order number and photos of the issue.
Wait for return approval.
Return the item as instructed.
Returns sent without approval may not be accepted.
4. Refund Policy
Refunds will be issued if:
The returned item passes inspection
The item is unavailable for replacement
Refunds may be processed via:
Bank transfer
Store credit
Replacement item
Processing time: 5–10 business days
5. Exchange Policy
We offer exchanges for:
✔ defective items ✔ incorrect items delivered
Exchanges are subject to stock availability.
6. Vehicle Listings Policy
Vehicle purchases are non-refundable once payment and ownership transfer are completed.
Buyers are strongly advised to inspect vehicles before completing transactions.
7. Shipping Costs for Returns
If the return is due to our error, we cover shipping costs.
If the return is due to customer preference, the customer bears the shipping cost.
